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The big six

The big six

Technology. A talent crunch. Changing customer expectations. Three of the “Big Six” factors that will shape P&C in 2017. How will the industry adapt?

Insurance industry should invest more in new sales model: Top Broker Summit speaker

Insurance industry should invest more in new sales model: Top Broker Summit speaker

Millennials have changed the traditional sales model that insurers rely on.

Lack of customer contact could cost insurers 12% in business loss: Top Broker Summit

Lack of customer contact could cost insurers 12% in business loss: Top Broker Summit

Industry plagued by poor customer satisfaction/issue resolution.

Ample opportunities in changing Canadian demographic: Top Broker Summit speaker

Ample opportunities in changing Canadian demographic: Top Broker Summit speaker

CEO of Ipsos Public Affairs Darrel Bricker’s key message was that Canada’s demographic has changed dramatically.

RISK: How do you program ethics into a driverless car?

RISK: How do you program ethics into a driverless car?

MIT Media Lab’s Moral Machine forces us to consider whose lives we would prioritize

Why you shouldn’t ask customers to rate you

Why you shouldn’t ask customers to rate you

Five-star ratings are linked to reputable brands, not objective quality

What you need to know about sales compensation

What you need to know about sales compensation

Formulating the right compensation plan can be a bit like solving a Rubik’s cube

Why great customer service is the best kind of marketing

Why great customer service is the best kind of marketing

Most companies never find out they’re failing

5 ways to lose clients without really trying

5 ways to lose clients without really trying

One of the worst things you can do to a client is to over-promise and under-perform.

The first 10 days: Following the Brexit bouncing ball in Canada

The first 10 days: Following the Brexit bouncing ball in Canada

An anemic British pound will likely push insurance premiums up in compensation

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Transcontinental Media G.P.