Managing Your Practice

Engage younger employees through mentoring

Engage younger employees through mentoring

Generation Y is eager to learn and will respond well to guidance from experienced colleagues, says relationship and career expert

Improved digital capabilities can enhance client communication and service: Applied Systems

Improved digital capabilities can enhance client communication and service: Applied Systems

Brokers’ technology should also enhance operational efficiency

Brokers won’t fail if they’re not “the next Sonnet”: Insurance Jack COO

Brokers won’t fail if they’re not “the next Sonnet”: Insurance Jack COO

Brokers concerned about competing with direct insurance channels and disruptors need not be hindered by small teams and limited budgets if they’re driven to succeed …

Light at the Centre of Newton’s Cradle

Light at the Centre of Newton’s Cradle

While Canadian CEOs are optimistic about their companies’ growth in the next year, their outlook on global economic growth remains bleak. Only one in three …

Broker corner: Going national

Jamie Reid, president and CEO of A.P. Reid, was part of our “Top 10 Under 40” in 2014, and just celebrated his 24th anniversary in …

The big six

The big six

Technology. A talent crunch. Changing customer expectations. Three of the “Big Six” factors that will shape P&C in 2017. How will the industry adapt?

Insurance industry should invest more in new sales model: Top Broker Summit speaker

Insurance industry should invest more in new sales model: Top Broker Summit speaker

Millennials have changed the traditional sales model that insurers rely on.

Lack of customer contact could cost insurers 12% in business loss: Top Broker Summit

Lack of customer contact could cost insurers 12% in business loss: Top Broker Summit

Industry plagued by poor customer satisfaction/issue resolution.

Ample opportunities in changing Canadian demographic: Top Broker Summit speaker

Ample opportunities in changing Canadian demographic: Top Broker Summit speaker

CEO of Ipsos Public Affairs Darrel Bricker’s key message was that Canada’s demographic has changed dramatically.

RISK: How do you program ethics into a driverless car?

RISK: How do you program ethics into a driverless car?

MIT Media Lab’s Moral Machine forces us to consider whose lives we would prioritize

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Transcontinental Media G.P.