Northbridge launches Express Claim to expedite auto appraisals

Tool allows policyholders to submit images of damage and sign documents electronically

Northbridge Insurance has announced the launch of Express Claim, a tool that will allow policyholders to send photos of damage from auto accidents to an adjuster from their smartphone.

“Anyone who’s ever had to submit a claim knows that the process is traditionally a time-consuming experience,” George Halkiotis, Northbridge’s executive vice-president of claims, said in a news release. “And we wanted to change that for our customers.”

Related: Northbridge to digitize claims payments

Adjusters can now work remotely with policyholders to capture photos of the damage and provide an appraisal in as little as half a day, enabling faster claims payments. Express Claim also allows customers to sign Proof of Loss and Final Release forms electronically.

Northbridge says the tool will reduce brokers’ clients’ claims cycle times by more than 30%, and will require no additional work from brokers.

“We’ve seen some great results since launching our pilot earlier this year, and we’re very excited about the meaningful impact it’s having on customers,” Halkiotis said. “A claim can be a traumatic experience, and this solution allows us to get our customers back on the road as quickly as possible—while providing some peace of mind just as fast.”

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